Industry insights from Mincron

#YourBusinessYourWay

Posted by Mary Jo Martin

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What if I told you we have a solution that is designed just for you, that will improve your margins and profitability, and that would pay for itself in just a few years?

Interested? Then I hope you’ll read on.

 

What’s in a name?

Both Mincron and Dancik, Kerridge Commercial Systems Group companies in North America, built the foundation of our reputation with the commitment we’ve made to our customers — and the fact that we follow through. For 35+ years, we’ve been developing software specifically for distributors, wholesalers and retailers, and providing them with the type of personalized support that we all would want as customers.

We’re here for the long haul, not just to make a sale.

Our current customers range from multi-national corporations to mid-sized regional distributors, wholesalers and retailers, to one-location operations. And our solutions can easily adapt to changes in customers’ footprints.  

In describing what our solutions do, I usually compare them to a command center. They’re deployed with the tools and functions that maximize opportunities for efficiency and results in nearly every area of customers’  operations — which ultimately means improved margins and profitability.

Here’s another benefit … Our customers typically report that they have achieved their ROI within just a few years.

Our solutions are an ideal fit for distributors, wholesalers and retailers in:

  • Plumbing
  • HVAC/R
  • Waterworks
  • Pipe, Valves & Fittings
  • Irrigation
  • Industrial
  • Lumber & Building Materials
  • Flooring Coverings.

 

At your service

Our great products are backed up by some really amazing people who build strong relationships with our customers.

It starts with the Product Development department that gets excited about designing solutions and new functionality that will make a real difference for our customers. And its so rewarding for our Custom Development group when they configure unique modifications requested by some customers.

Some of our Sales team members have worked for distributors, so they know distribution first-hand. And they know how our solutions performed for them. They’ll spend as much time as needed to answer prospects’ questions, go on-site for a full-scale, detailed look inside their operations, and recommend the best solution for them.

One of the biggest reasons organizations avoid investing in a new software solution is their fear of implementation disruptions — and, let’s be honest, we’ve all heard some really dreadful stories about implementations gone wrong. That’s why it’s been our mission to do it right, with the least amount of disruption to our customers and their businesses. We’re proud of our nearly 100% implementation success rate, and the seamless transitions our customers experience. The difference maker is the face time our Implementation teams dedicate to training new customers on site and make sure they’re comfortable using the new system. They are also on-site in the days leading up to and during the go-live to ensure there are no glitches and the new system is running smoothly.  (To read a candid interview with one of our most recent customers about his experience, click here.)

But our personalized support doesn’t end there. Customers are never a number with us. Whenever customers need help, one of our Service team members who knows them and their business will do whatever it takes to solve their issues in hours or days — not weeks or months.

We build partnerships with our customers, we care about their long-term success and we’re proud that our solutions help them achieve their goals.

 

A message from the author

I’m excited to connect with you in a new way and be one of the “voices” of Kerridge Commercial Systems Group in North America.

My goal is to write blogs that provide valuable information, capture your interest and make you want to keep coming back for more! With so much competition on the Web and in your Inbox for your attention, that’s a pretty hefty goal.

So I invite you to join me and my colleagues at KCS as we embark on this cool new way to connect, build relationships and have some fun along the way! If you’d like to have our new blogs emailed to you every few weeks, please use the RSS link to subscribe. (I promise we won’t inundate your Inbox!) You’ll also be able to access them with the Blog tab along the top row of our website homepage.

Besides blogging, I’ll be writing an ongoing series of Case Studies that highlight the successes and ROI customers have experienced with our solutions. Stay tuned for that launch very soon!

And I’ll continue handling our social media, website updates, major email campaigns, newsletters and press releases. You’ll also see me at association conferences and buying group meetings for some of our vertical markets — which will keep me in the loop on the issues and trends you’re experiencing.

Distributors in plumbing, HVAC and PVF may recognize me from the 22 years I spent as Chief Editor for trade magazines covering those industries. And I’m delighted to currently author a guest column called #BetweenUs for Supply House Times. I’ve logged a whole lotta air miles visiting distributors and manufacturers, and written more than 1,000 feature articles based on those interviews. So while I’ve never been in your shoes, I do understand the challenges and opportunities of today’s distributors.

In late 2015, I made a major career change and became the Marketing Manager for Mincron, shortly before its acquisition by Kerridge Commercial Systems. While it was a difficult decision to make, I believed it was the right move for me based on the experiences I had covering their User Conferences. I had always been so impressed with the way the staff interacted with each other and their customers, and with the obvious close relationships and mutual respect they shared.

Our acquisition by Kerridge Commercial Systems even further solidified that, thanks to the infusion of resources and opportunities for our customers and staff. And it’s been remarkable to see the similarity in their teamwork, customer support and values structure.

Now from inside Mincron and KCS, I have no doubt that my perception — and my decision — was right.

 By Mary Jo Martin

Marketing Manager

 Read More

Categories: ROI, Customer Service, ERP

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